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HAMP Escalations

Posted on January 30th, 2018

This process should be used if you believe that a servicer is incorrectly interpreting HAMP guidelines. This applies to Fannie Mae, Freddie Mac, Non-GSE, FHA, VA and USDA loans.


Consumer Financial Protection Bureau

Posted on January 30th, 2018

The CFPB serves as a conduit for complaints regarding all aspects of mortgage lending and servicing.


Non-GSE Escalations

Posted on January 30th, 2018

For non-GSE loan complaints, e-mail escalations@hmpadmin.com or call 866-939-4469.


VA Escalations

Posted on January 30th, 2018

For VA loan complaints, call 877-827-3702.


Freddie Mac Escalations

Posted on January 30th, 2018

For Freddie Mac complaints, e-mail freddie_mac_borrower_help@freddiemac.com or call 800-FREDDIE (800-373-3343).


AGScamHelp

Posted on January 30th, 2018

Complaints regarding consumer scams, including mortgage scams, should be directed to AGScamHelp.


CNYCN Escalations Program

Posted on January 30th, 2018

This program from the Center for NYC Neighborhoods leverages established relationships with staff at banks and mortgage servicers to resolve complex cases as quickly as possible. In essence, the Escalations Program helps counselors in our network make the most of their time so they can focus on serving clients.

Escalations Form
Third Party Authorization


NY Department of Financial Services

Posted on January 30th, 2018

This site channels complaints about financial products and services in general, including mortgages and foreclosures.


USDA Escalations

Posted on January 30th, 2018

For USDA loan complaints, call 800-414-1226.


Fannie Mae Escalations

Posted on January 30th, 2018

For Fannie Mae complaints, e-mail resource_center@fanniemae.com or call 800-7FANNIE (800-732-6643).