Frequently Asked Questions

CASH will strictly adhere to the current CDC Guidelines:

• Masks are required for all clients coming into the library and to the CASH site
• Social distancing will be enforced both in the library as well as at the CASH site; chairs and tax stations will be placed 6 feet apart; elevators are limited to 2 passengers per use
• CASH staff will limit the number of clients allowed into the site at any given time
• All tables, chairs, pens/pencils will be sanitized between each client
• Hand sanitizers will be placed on all tables and at the front desk

Appointments are preferred, but walk-ins can be accommodated depending on volunteer resources.

Yes, CASH is offering the following services from July 12th to Sept 3rd,  Monday thru Thursday 10AM to 4PM  

• Assistance with the IRS portals related to the Child Tax Credit 
• Assistance with prior year returns (2018,2019 and 2020) as resources permit  

Clients will be screened for eligibility based on IRS Guidelines. For questions on eligibility, visit our website at https://empirejustice.org/cash/tax-prep/. Guidelines are subject to change

• CASH offers ASL and Language Access Services.

• Clients who are in need of these services should call for an appointment (585-900-1004) to have their taxes prepared in person.

Hours and location: https://empirejustice.org/cash-location-and-hours/

• Court St. Garage (entrance off Court St)

• CASH will validate up to 2 hours of parking for the Court St. garage

CASH is offering the following services from July 12th to Sept 3rd, Monday thru Thursday 10AM to 4PM

• Assistance with the IRS portals related to the Child Tax Credit
• Assistance with prior year returns (2018,2019 and 2020) as resources permit

Please call 585-900-1004 for an appointment.

• Yes; however there are 3 local partner sites who offer free tax services

• To find a CASH partner site near you: https://irs.treasury.gov/freetaxprep/ or call 800-906-9887

CASH is offering appointments and will also be open for walk-ins during our hours. 

Due to our limited in person tax service, there will be no waiting or call back list for cancellations

To our knowledge, there is no other free tax preparation service in Monroe County. • There are free online services that can be found at the irs.gov website.

You are eligible for CASH Services if you meet the following guidelines

• Your income is less than $25,000 without children
• Your income is less than $56,000 with children
• You worked and lived in New York state, but not in New York City
• You don’t own any rental property
• You didn’t sell stocks, bonds, or other financial assets
• If you are self-employed, you didn’t have a loss, have any employees, and your business expenses were less than $35,000

The Income Guidelines for CASH changed so that our program could serve people who were eligible for the Earned Income Tax Credit

Picture ID for the taxpayer and spouse if applicable

Social Security Cards for everyone on your return

All income documents such as W-2’s; Interest Statement from the bank; Social Security Statements; 1099-R’s.

CASH does amendments for returns that initially done by our program. These are done after the tax season.

For information on your Federal refund go here https://www.irs.gov/refunds

For information on your New York State Refund go here https://www.tax.ny.gov/pit/file/refund.htm

For information about a reduction of your Federal Refund – https://www.irs.gov/taxtopics/tc203

For information about a reduction of your NYS Refund – https://www.tax.ny.gov/pit/file/more_info_refunds.htm

For more information on a letter from the IRS, check here – https://www.irs.gov/individuals/understanding-your-irs-notice-or-letter or call 800-829-1040.

For more information on a letter from NYS, check here – https://www.tax.ny.gov/press/rel/2019/withholdingletters032519.htm

If CASH did your return, you can request a copy by filling out the information in our Contact us Section.

If CASH did not do your return, you will need to contact the provider who did your return or contact the IRS or NYS.

For more information on Federal Tax Returns check here https://www.irs.gov/individuals

For more information on NYS returns check here https://www.tax.ny.gov/pit/default.htm